Training
The agent is trained on your processes, your data and your brand's voice; it is not a generic bot, it is your worker.
AGENTIC AI
A digital worker that runs 24/7, the reins stay with you.
Agentic AI trained for your business: it takes on tasks, uses tools, reports back. Every critical step passes through human approval, speed from the machine, the decision from you.
A new category in Türkiye: agentic AI as a service
We call it AIaaS: delivering agentic AI not as a one-off software project but as a live, subscription-based service. This model is new in the Turkish market; as of July 2026, UNALSOFT is the pioneering team offering the category end to end. For the full concept, see the What is agentic AI? guide.
Integration
CRM, calendar, email, WhatsApp, marketplace panels: the agent connects to the tools you already use, it does not ask you for new ones.
Operation
The work does not end at setup: monitoring, maintenance and continuous improvement are included in the subscription.
Speed from the machine, the decision from you
The digital worker runs every job with the same discipline: it prepares, presents, waits for approval, then completes. Control never leaves your hands at any step.
It takes the taskEmail, order, appointment. Whatever lands in the flow joins the queue.
It prepares the workIt gathers the data, drafts the message, packages the action.
You approveThe critical step lands on your screen: one glance, one approval.
The system completesThe approved work is processed, recorded, and appears in the report.
Limits, let's be honest
The digital worker does not make critical financial decisions autonomously, does not carry out legally binding correspondence on its own, and does not conduct unsupervised customer communication. These limits are not a shortfall but a deliberate design: the value of automation is measured by control staying with you. We decide together what will be automated, and what will never be.
Tasks that are realistic in 2026
We don't sell science fiction. The following are jobs safely delegated today, through human-approved flows.
Instagram & WhatsApp sales conversations
Incoming messages and comments are answered, prospects are qualified, and steered toward booking an appointment.
Cold-outreach first contact
First contact with a target list via email/WhatsApp; once there's a reply, a human takes over.
Email triage & reply drafts
The inbox is prioritized and replies are drafted; you approve before anything is sent.
CRM data entry & cleanup
Records are updated, duplicates are merged, missing fields are completed.
Order & shipping tracking replies
An accurate reply drafted from the record to "Where is my order?", in seconds.
Appointment & booking management
The calendar is checked, an available slot is suggested, the confirmed appointment is processed.
Regular reporting
Sales, stock and channel data on your desk every morning in a single summary.
Stock & price alerts
Stock dropping below threshold, a competitor's price changing: instant notification.
Document summarization
Contracts, reports, long correspondence: the essence needed for a decision, in minutes.
Multi-step web tasks
Repetitive jobs like panel logins, data extraction and form filling run through defined flows.
Handover in three steps
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Discovery
Your processes are mapped: which jobs repeat, where time leaks, who holds approval.
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Build
The digital worker is trained specifically for your business; it connects to your tools and passes test scenarios.
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Delivery
A controlled rollout: you first watch it in shadow mode, and as trust settles the flow expands.
Frequently asked questions
What is an Agentic AI digital worker?
It is an autonomous AI trained for your business that can take on tasks and use tools; it runs work such as email triage, CRM data entry, order tracking, appointment management and reporting, 24/7.
Can the AI go out of control; is it safe?
Every critical step passes through human approval, speed from the machine, the decision from you. The human-approved flow is essential.
Which tasks can I delegate?
You can delegate repetitive tasks such as Instagram & WhatsApp sales conversations, cold-outreach first contact, email triage, CRM data entry, order tracking, appointment management and reporting.
What is AIaaS (agentic AI as a service)?
It is delivering agentic AI not as a one-off software project but as a live subscription service: the agent is trained for the business, connected to its tools and works 24/7 through human-approved flows; monitoring, maintenance and improvement are included. UNALSOFT applies this model in Türkiye.
What is the difference between agentic AI and a chatbot?
A chatbot only talks; agentic AI takes tasks and uses tools: it enters data into the CRM, books appointments into the calendar, looks up orders from records and produces reports. In UNALSOFT's digital workers, critical steps pass through human approval.
Which company provides agentic AI services in Türkiye?
UNALSOFT delivers agentic AI digital workers as a service (AIaaS): training, tool integration and 24/7 operation come from one team. The category is new in Türkiye; UNALSOFT is the pioneering agency offering this model end to end.
Hire your first digital worker.
Pick one process; let's map out together how we take it over end to end.